FREQUENTLY ASKED QUESTIONS
WEAR
Is borosilicate glass safe for sensitive skin? Yes. Borosilicate glass is non-reactive and gentle on the skin. Can it be worn every day? Yes, but it is recommended to remove jewelry during sleep or strenuous activity to ensure longevity.
MATERIAL
What type of glass is the jewelry made of? Each piece is made from borosilicate glass — the same material used in laboratory glassware. Are the pieces fragile? They are strong and durable, though still glass, and should be handled with care. What material do you use for the hardware? All metal components are made from hypoallergenic materials such as sterling silver.
BREAKAGE
Will the jewelry break if dropped? Borosilicate glass is more impact-resistant than regular glass, but it is not unbreakable. So yes, it can break depending on impact and type of piece. Can borosilicate glass be repaired? Yes. If a piece breaks, repair options are available. Reach out with a photo to explore repair options. We offer free glass repairs, so the only cost to you is postage.
SIZING
What sizes are available? Ear cuffs and earrings come in one size. Necklaces include an adjustable chain between 38–45 cm. If a longer length is needed, feel free to get in touch via email or add a note to your order. How do I know if the ear cuffs will fit? Ear cuffs are designed as one-size, but every ear is different. You can measure the distance from the outer edge of your helix to the inner edge of the antihelix for reference. If unsure, contact us for assistance. How do I put the ear cuff on? Use your left hand to gently pull back the helix of your left ear. With your right hand, guide the ear cuff into position and slide it over the outer edge of the ear. Make sure it hooks securely around the antihelix.
CARE
How should the jewelry be cleaned? All pieces can be wiped with a soft cloth or washed gently with soap and water. Make sure to avoid water contact with silver components. Store everything safely to avoid scratches or impact.
CUSTOM PIECES
Are custom orders possible? Custom orders may be accepted depending on availability. For inquiries, please reach out via info@claraswears.com.